Our Business Process Services expertise lie in the domains of Supply Chain, Manufacturing, Procurement, Sales & Marketing, Human Resource, Operations, Document Management and several other custom areas.
Business Process Discovery Services
We analyse the processes (both organization & in applications) whether automated or manual and design the workflow of activities to accomplish the tasks. These activities can be driven by rules, automated or need a human intervention.
Next, we need to identify the dependencies of processes and activities to other processes and activities, organization division heads or executives and external factors. Understanding the outcome and goal of the process is essential as well.
Its essential to standardize processes as well. The deviation might be contra-effective or break other processes. One should endeavour to simplify the process by avoiding complexity pit-falls. There could be a simpler solution to the complex seeming problem. Even if we are able to simplify by a small percentage the cost savings can be huge. Always weigh the cost of implementing or automating a process to the outcome & cost benefit.
Business Process Design Services
With our domain expertise, we assist in fine-tuning high-level processes to detailed steps of tasks. And then we can categorize these steps into applications, customization or integrations.
When we begin analysis, the process are in form of operational or system tasks. We define the behaviour and attributes for the tasks converting to defined activities. Next, we need to orchestrate these activities in order to accomplish the process goal in most efficient and effective manner.
Communicating the business process is an important aspect. The best way is to diagram the process segregating into swim lanes, or
Lastly, we need to validate the process and go over iterations specifaically for simplification, removing redundancy, and learning from similar processes. Needless to say, one must be cautious when approving a particular process, after carefully evaluating the outcomes, impacts and mitigating any risks.
Business Process Automation Services
To automate business processes or repetitive tasks that might have fallen into a pattern, can be through data or process solutions and by applying problem solving and in-depth analysis. We map the organization business process to the technology platform and also integrate with other applications.
Once we decide to automate a process, we must revisit the business rules and refine. Since we would want to convert these into the structure of the software tool or application.
Next, we must identify the primary and secondary entities and map those to the business process tool. One of the examples can be collection strategy of overdue payments, where the goal is to receive payment either in full or partial. And for the balance amount, knock off the accounts and score the customer. Here the entity is collection, payments & customer score. We are going to directly use these entities in the workflow implementing the process. The workflow activities will constantly check status or rating of these entities or update these as the workflow progresses.
We employ delivery methods during the implementation of business process. We start with defining the use cases of the business process. Thereafter, we need to sample few border cases that encompass all the simpler use cases. Finally after the implementation, we perform rigorous tests and iterations to build the final process.